These Terms and Conditions (“Agreement”) govern the onboarding, registration, access, and use of the Platform by technicians, engineers, mechanics, repair professionals, installers, freelancers, service partners, and independent service providers hereinafter called as “Technician” / “Engineer” / “Service Partner” associated with Techlair India Private Limited, a company incorporated under the Companies Act, 2013 having its registered office at at Shop No.-5, Jayanta Commercial Centre, Gnb Road, Silpukhuri, Guwahati-781003. Herein after called as “Company”, “Platform”, “Aggregator”.

BACKGROUND AND GENERAL INFORMATION:

(a) Applicability of Policy: This Privacy Policy applies to all users who access, browse, register on, or use the Platform and avail appliance repair, maintenance, installation, diagnostic, or related services through the Platform. By accessing or using the Platform, the User expressly consents to the collection, storage, processing, transfer, use, and disclosure of personal information in accordance with this Policy and applicable laws.

(b) Changes and Updates: The Company reserves the right to modify, update, amend, or revise this Privacy Policy at any time without prior notice. Users are advised to periodically review the Policy to remain informed about how their information is collected and used. Continued use of the Platform after any modification shall constitute acceptance of the revised Policy.

(c) Third-Party Services: The Platform may contain links, integrations, plug-ins, payment gateways, advertisements, or access to third-party websites, applications, or services. Such third-party services may independently collect, store, or process user information. The Company does not control, endorse, or assume responsibility for the privacy practices, policies, content, security, or operations of any third-party services, and Users are advised to review the respective privacy policies of such third parties before using their services.

By registering on, accessing, or accepting service requests through the Platform, the Technician agrees to be legally bound by these Terms and Conditions.

1. NATURE OF RELATIONSHIP

1.1 The Platform is a technology-based intermediary and marketplace platform connecting Customers with independent Technicians for appliance repair, servicing, diagnostics, installation, maintenance, and related services.

1.2 The Technician shall act as an independent service provider and nothing contained herein shall be construed as creating any employer-employee relationship, partnership, agency, franchise, consultancy, or joint venture between the Company and the Technician.

1.3 The Technician shall have no authority to bind the Company legally or financially in any manner whatsoever.

1.4 The Technician shall independently determine the manner, method, tools, equipment, and execution of services.

1.5 The Company merely facilitates bookings, payments, customer support coordination, and technology access through the Platform.

2. ELIGIBILITY AND ONBOARDING

2.1 The Technician represents and warrants that he/she is above 18 years of age, possesses valid government-issued identification, has the necessary technical skills and experience required for providing the services, and holds all licenses, permits, registrations, and certifications as may be required under the applicable laws and regulations.

2.2 The Technician shall submit copies of Aadhaar Card, PAN Card, bank account details, address proof, recent photographs, qualification or experience certificates, and GST registration certificate (if applicable). The Technician shall also provide police verification documents, if required by the Company, along with details of two witnesses, including one relative and one known person.

2.3 The Company reserves the right to reject, suspend, or terminate onboarding without assigning any reason.

3. VERIFICATION AND BACKGROUND CHECK

3.1 The Technician hereby authorizes the Company to conduct identity verification, KYC verification, criminal background verification, address verification, skill assessment, and customer feedback analysis for the purpose of onboarding, service quality monitoring, compliance, and verification of credentials.

3.2 The Technician shall provide true and accurate information at all times.

3.3 Submission of false documents or concealment of material facts shall result in immediate termination and possible legal action.

4. SERVICE OBLIGATIONS

4.1 The Technician shall perform all services in a professional, safe, and diligent manner, and shall reach the customer’s premises within a reasonable time. The Technician shall use proper tools, safety equipment, and genuine or Company-approved spare parts while rendering services. The Technician shall maintain proper conduct, personal hygiene, and professionalism at all times, and shall not engage in any abusive, threatening, discriminatory, unlawful, or inappropriate behavior. The Technician shall further comply with all policies, guidelines, and service standards prescribed by the Platform or the Company from time to time.

4.2 The Technician shall not misbehave with Customers, solicit or accept direct business outside the Platform, share or disclose customer data to any third party without authorization, overcharge Customers beyond the approved rates, create fake service requests, ratings, or reviews, or misuse the Platform’s name, branding, logo, trademarks, or any associated intellectual property rights.

5. CUSTOMER PROPERTY AND THEFT ALLEGATIONS

5.1 The Technician shall exercise due care while handling customer appliances and property.

5.2 The Technician shall not remove, access, copy, misuse, or tamper with any personal belongings, confidential information, passwords, documents, or digital data of Customers.

5.3 In case of any allegation relating to theft, missing items, fraud, misconduct, or unauthorized access, the Company shall have the right to suspend the Technician immediately pending investigation.

5.4 The Technician shall solely remain liable for any proven act of theft, fraud, intentional damage, criminal misconduct, or unlawful activity committed during the course of service.

5.5 The Company shall not be held liable or responsible for any personal disputes, allegations, criminal complaints, theft allegations, missing item claims, misconduct allegations, property damage, financial loss, injury, or any civil or criminal claims arising between Customers and Technicians during or after the provision of services, and the concerned parties shall independently resolve such disputes before the appropriate legal authority.

6. BOOKINGS AND ACCEPTANCE

6.1 Service requests may be assigned to the Technician through the Platform based on various factors including availability, geographical location, skill category, customer ratings, quality of services rendered, and customer preferences, as determined by the Company or the Platform from time to time.

6.2 The Company does not guarantee any minimum bookings, income, or business volume.

6.3 The Technician may accept or reject service requests subject to Platform policies.

6.4 Repeated cancellations, delays, or poor ratings may result in penalties, suspension, or deactivation.

7. PAYMENTS AND COMMISSION

7.1 Payments for completed services may be collected by the Company on behalf of the Technician.

7.2 The Company shall be entitled to deduct platform commission, convenience charges, penalties, applicable taxes, refunds, and any adjustment amounts or other dues payable by the Technician before releasing or processing the final payout to the Technician.

7.3 Payout timelines shall depend upon Platform settlement cycles.

7.4 The Company reserves the right to withhold, suspend, or delay payments to the Technician in the event of customer complaints, suspicion of fraud or misconduct, chargebacks, disputes, warranty claims, or any violation of the Platform policies, terms, or applicable laws, until such issues are investigated and resolved to the satisfaction of the Company.

7.5 The Technician shall be solely responsible for the payment and compliance of all applicable taxes, duties, and statutory obligations, including GST, professional tax, income tax, business registration fees, and any labor law or regulatory compliance requirements arising out of the services provided under this Agreement.

8. NO EMPLOYMENT BENEFITS

8.1 The Technician acknowledges that he/she is an independent contractor and not an employee of the Company.

8.2 The Technician acknowledges that he/she is an independent service provider and shall not be entitled to salary, provident fund, gratuity, ESI, insurance, paid leave, bonus, minimum wages protection, or any other employment-related benefits from the Company.

8.3 The Technician shall solely bear all operational and business expenses including transportation, fuel, tools, mobile phone, internet, uniforms, assistants, licenses, and other costs incurred during the provision of services.

9. CUSTOMER DATA AND CONFIDENTIALITY

9.1 All information, data, and details pertaining to Customers obtained by the Technician through or in connection with their engagement on the Platform, including but not limited to names, contact numbers, addresses, service histories, and appliance details, shall be treated as strictly confidential. The Technician acknowledges that such information is the exclusive property of the Company and is shared solely for the purpose of facilitating the delivery of services booked through the Platform.

9.2 The Technician shall not, at any time during or after their engagement with the Platform, directly or indirectly, copy, record, or reproduce Customer contact details or personal information in any form; store, retain, or archive Customer data beyond what is strictly necessary for the immediate service engagement; use Customer information for any marketing, promotional, or commercial purpose whatsoever; or contact, communicate with, or solicit any Customer through any channel outside the Platform without the prior written authorization of the Company.

9.3 Any unauthorized access to, use, disclosure, or misappropriation of Customer data by the Technician shall constitute a material breach of this Agreement and shall entitle the Company to immediately suspend or permanently deactivate the Technician's account, forfeit any outstanding dues or incentives, and initiate appropriate civil and criminal proceedings against the Technician under applicable data protection, privacy, and information technology laws. The Technician shall be solely liable for any loss, damage, or liability arising from such unauthorized use of Customer data.

10. PLATFORM INTELLECTUAL PROPERTY

10.1 All intellectual property rights relating to the Platform, including trademarks, logos, software, databases, designs, and content, shall remain the exclusive property of the Company.

10.2 The Technician shall not copy, reproduce, misuse, modify, or exploit Platform materials without written permission.

11. RATINGS AND MONITORING

11.1 The Company may monitor and maintain records relating to customer ratings, calls, chats, GPS location, service history, complaint records, and other quality or performance metrics for the purposes of service management, quality assurance, dispute resolution, compliance, and improvement of Platform operations.

11.2 The Technician consents to such monitoring for quality assurance, dispute resolution, fraud prevention, and operational purposes.

12. LIMITATION OF LIABILITY

12.1 The Company shall not be liable for:
(a) loss of income, profits, or business opportunities;
(b) injury, accident, theft, or damage occurring during services;
(c) disputes between Customers and Technicians;
(d) acts or omissions of Customers;
(e) internet failure, app downtime, payment gateway failure, or force majeure events.

12.2 The aggregate liability of the Company, if any, shall not exceed the commission amount retained by the Company for the disputed transaction.

13. INDEMNITY

13.1 The Technician/Engineers agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, successors, and assigns from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees and court costs, arising out of or in connection with any breach of this Agreement or any Platform policy by the Technician/Engineers; any act of negligence, misconduct, fraud, or willful default in the performance of services; any dispute, complaint, or claim raised by a Customer in relation to services rendered by the Technician; any bodily injury, personal harm, or damage to property occurring at the service location attributable to the Technician's acts or omissions; allegations of theft, misappropriation, or mishandling of the Customer's belongings or premises; violation of any applicable law, regulation, or statutory provision; any tax liability, demand, or proceeding arising from the Technician's independent service activity; or any infringement or misappropriation of intellectual property rights of any third party in connection with the services rendered.

14. SUSPENSION AND TERMINATION

14.1 The Company may suspend, restrict, deactivate, or terminate the Technician’s account immediately and without prior notice in the event of customer complaints, suspected or actual fraud, theft allegations, misconduct, fake or inflated billing, repeated service cancellations, poor customer ratings, violation of Platform policies or applicable laws, or involvement in any criminal investigation or proceedings.

14.2 Upon termination or suspension of the Agreement or the Technician’s account, the Technician’s access to the Platform shall cease immediately, any pending payouts may be withheld pending investigation or settlement of outstanding issues, and the Technician shall promptly return all Company property, materials, documents, equipment, or assets, if any, in his/her possession or control.

15. NON-SOLICITATION

15.1 The Technician/Engineers agrees and undertakes that, during the subsistence of their engagement with the Platform and for a period of twenty-four (24) months from the date of the last service rendered through the Platform, they shall not, directly or indirectly, solicit, approach, divert, entice, or accept any business, service request, or engagement from any Customer who was introduced to or connected with the Technician/Engineers through the Platform, outside of and bypassing the Platform. This restriction shall apply regardless of whether the initial contact or communication is made by the Technician/Engineers or the Customer.

15.2 Any breach or violation of the non-solicitation obligations set forth herein shall be deemed a material breach of these Terms and may, at the sole discretion of the Company, attract consequences including the imposition of financial penalties as determined by the Company, immediate and permanent deactivation of the Technician/Engineers’s account and access to the Platform, forfeiture of any outstanding dues or incentives payable to the Technician/Engineers, and initiation of appropriate civil or criminal legal proceedings for recovery of damages and enforcement of these Terms. The Company reserves all rights and remedies available to it under applicable law in respect of any such violation.

16. WARRANTY OBLIGATION CLAUSE:

Technician shall provide a workmanship warranty for services rendered for the period specified by the Platform policy applicable to the relevant service category."

17. SERVICE TERRITORY AND RELOCATION:

Technicians may update their service area through the platform and that job allocation depends on the declared service territory.

18. GOVERNING LAW AND JURISDICTION

18.1 This Agreement shall be governed by the laws of India.

18.2 Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of courts at Delhi, India.

19. ACCEPTANCE

By registering on, accessing, or using the Platform in any manner whatsoever, the Technician/Engineers unconditionally confirms that they have read, understood, and voluntarily agree to be legally bound by these Terms and Conditions, along with all Platform policies, operational guidelines, and supplementary terms issued by the Company from time to time. The Technician further agrees to comply with all applicable laws, regulations, and statutory provisions governing the performance of their services and conduct on the Platform. Registration or continued use of the Platform shall constitute full and unconditional acceptance of these Terms, and Technician/Engineers who do not agree to be bound by the same are advised to immediately discontinue their use of and association with the Platform.

20. GRIEVANCE OFFICER

If you have any questions regarding this Policy, the operation of the Platform, appliance repair and servicing procedures, or the manner in which we collect, process, store, or handle your personal data, you may contact us with your queries, complaints, feedback, or grievances at [EMAIL ID]. You may also contact our designated Grievance Officer at the contact details provided below.

Name:
Email:
Phone:
Address: 

21. CONTACT

For support or legal communication:

TECHLAIR INDIA PRIVATE LIMITED
Email: customer.care@techlair.co.in
Website: www.techlair.co.in
Customer Support: (7896024690)