Techlair is a digital platform dedicated to the repair, servicing, maintenance and installation of household electronic appliances, covering a wide range of products including televisions, refrigerators, washing machines, mobile phones, and air conditioners, among others.

In addition to its core services, Techlair offers an exclusive Customer Reward Program designed to recognise and appreciate customer loyalty. Customers earn reward points upon the successful booking and completion of a service through the Platform, with points credited to their account once the service is confirmed and payment is received.

Accumulated points may be redeemed subject to applicable terms, policies, and validity conditions against discounts, promotional offers, spare parts, future services, or other benefits made available on the Platform from time to time.

TERMS AND CONDITIONS:

These Terms and Conditions ("Terms") govern your access to and use of the website, mobile application, software platform, and related services operated by Techlair India Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Shop No. 5, Jayanta Commercial Centre, GNB Road, Silpukhuri, Guwahati – 781003 (referred to herein as the "Company", "Platform", "Aggregator", "we", "our", or "us").

By accessing, downloading, registering on, or using the Platform or by availing any services offered through it you ("User", "Customer", "Consumer", or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy, Cancellation Policy, Warranty Policy, and any other supplementary policies issued by the Company from time to time.

*If you do not agree to these Terms, you must immediately discontinue your use of the Platform.

Background and General Information:

(i) Applicability:  This Privacy Policy applies to all users who access, browse, register on, or use the Platform to avail appliance repair, servicing, maintenance, installation, diagnostic, or related services. By accessing or using the Platform, you expressly consent to the collection, storage, processing, transfer, use, and disclosure of your personal information in accordance with this Policy and applicable laws.

(ii) Changes and Updates:  The Company reserves the right to modify or update this Privacy Policy at any time without prior notice. Users are encouraged to review the Policy periodically to stay informed about how their information is handled. Continued use of the Platform following any such modification shall be deemed acceptance of the revised Policy.

(iii) Third-Party Services:  The Platform may include links, integrations, payment gateways, plug-ins, or access to third-party websites, applications, or services. Such third parties may independently collect, store, or process your information, and the Company does not control, endorse, or accept responsibility for their privacy practices, content, or security. Users are advised to review the privacy policies of any third-party services before engaging with them.

1. NATURE OF PLATFORM SERVICES

1.1 The Platform is a technology-driven online marketplace and aggregator that enables Customers to connect with independent, verified, and trained appliance repair technicians ("Technicians" or "Engineers") for doorstep diagnostics, servicing, installation, maintenance, and repair of household appliances and electronic products, including but not limited to televisions, refrigerators, washing machines, mobile phones, and air conditioners.

1.2 The Company acts solely as an intermediary and facilitator between Customers and Technicians and does not itself provide repair, servicing, maintenance installation or technical services, except where expressly stated otherwise. All services are rendered directly by the Technicians engaged through the Platform.

1.3 All Technicians operating through the Platform are independent third-party service providers. They are not, and shall not be construed to be, employees, agents, partners, representatives, or contractors of the Company in any capacity whatsoever.

1.4 The Company does not exercise direct control over the manner, method, timing, tools, or execution of services performed by Technicians, and shall not be held responsible for the quality, outcome, or conduct of services rendered by them.

1.5 The role of the Company is strictly limited to onboarding and verification of Technicians, enabling service bookings through the Platform, facilitating payment collection, providing customer support coordination, offering dispute resolution assistance, conducting quality monitoring, and administering warranties where specifically offered by the Company.

1.6 Nothing contained in these Terms or any service arrangement facilitated through the Platform shall be construed to create any employer-employee relationship, agency, partnership, franchise, joint venture, or any other similar relationship between the Company and any Technician. Each Technician operates independently and assumes full responsibility for the services rendered by them.

2. ELIGIBILITY

2.1 Access to and use of the Platform is restricted to individuals who are at least eighteen (18) years of age and are legally competent to enter into binding contracts under the provisions of the Indian Contract Act, 1872, and other applicable laws. Any access or use of the Platform by persons who do not meet these eligibility criteria is strictly prohibited.

2.2 By accessing or using the Platform, you expressly represent and warrant that all information furnished by you at the time of registration or thereafter is accurate, complete, and not misleading in any manner; that you are duly authorized to request, schedule, and avail services at the designated service location; and that your access to and use of the Platform is in full compliance with all applicable laws, regulations, and statutory provisions.

2.3 The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate the account of any Customer found to have provided false, incomplete, misleading, or fraudulent information, or who is otherwise determined to be ineligible to use the Platform. Such action shall be without prejudice to any other rights or remedies available to the Company under these Terms or applicable law.

3. USER ACCOUNT

3.1 Access to certain features and services on the Platform may require the Customer to create a user account by registering with a valid mobile number, email address, or such other credentials as may be prescribed by the Company from time to time. The Customer agrees to provide accurate, current, and complete information during the registration process and to keep such information updated at all times.

3.2 The Customer shall be solely and exclusively responsible for maintaining the confidentiality and security of their account login credentials, including passwords and OTPs, and shall not disclose the same to any third party under any circumstances. The Customer shall further be responsible for all activities, transactions, and conduct carried out through their account, whether or not authorized by them, and for ensuring that their contact details and account information remain accurate and up to date at all times. The Company shall not be liable for any loss or damage arising from the Customer's failure to safeguard their account credentials.

3.3 The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate a Customer's account upon detection or reasonable suspicion of any of the following: fraudulent or deceptive activity; abusive, offensive, or threatening conduct towards Technicians or Company representatives; repeated or unjustified cancellation of bookings; default in payment obligations; misuse or unauthorized use of the Platform or its features; or any violation of these Terms or any supplementary policy of the Company.

4. BOOKING OF SERVICES

4.1 Customers may request and book appliance repair, servicing, diagnostics, installation, maintenance, and related services through the Platform in accordance with the procedures and guidelines prescribed therein from time to time.

4.2 All booking requests placed through the Platform are subject to Technician availability, geographic serviceability, and acceptance by the assigned Technician. The Company does not guarantee the immediate or unconditional availability of Technicians for any particular service, location, or time slot requested by the Customer.

4.3 The submission of a booking request by a Customer shall not, by itself, constitute a confirmed or guaranteed acceptance of service. A booking shall be deemed confirmed only upon express acknowledgment or confirmation communicated to the Customer through the Platform or such other means as the Company may designate.

4.4 The Company reserves the right, at its sole discretion and without assigning any reason, to reject, cancel, or reschedule any booking request, including confirmed bookings, at any time. The Company shall not be liable for any loss, inconvenience, or damage suffered by the Customer as a result of such rejection, cancellation, or rescheduling.

4.5 Any estimated arrival times or service schedules communicated to the Customer at the time of booking are indicative only and shall not be construed as a guarantee of punctual service delivery. Actual arrival times may vary on account of traffic conditions, adverse weather, Technician workload, technical issues, or any other unforeseen or force majeure circumstances beyond the Company's reasonable control.

5. INSPECTION AND ESTIMATE

5.1 An initial inspection or diagnostic fee may be applicable at the time of the Technician's visit, irrespective of whether the Customer proceeds with the repair or service thereafter. Such charges, where applicable, shall be communicated to the Customer at or prior to the time of booking.

5.2 Upon completion of the initial inspection or diagnosis, the Technician shall, to the extent reasonably practicable, provide the Customer with a service estimate comprising one or more of the following, as applicable: the estimated cost of repair, servicing, maintenance and installation, the cost of spare parts or consumables required, applicable labour charges, and the expected timeline for completion of the service. Such estimates are indicative in nature and may be subject to revision upon further assessment.

5.3 repair, servicing, maintenance and installation or service work shall not commence until the Customer has reviewed and expressly approved the estimate provided by the Technician. Commencement of service following such approval shall be deemed the Customer's informed consent to proceed on the terms communicated.

5.4 The Customer acknowledges and accepts that certain defects, faults, or technical issues may not be apparent at the time of initial inspection and may only become evident upon opening, disassembling, or testing the appliance. In such cases, the Technician may issue a revised estimate reflecting the updated scope of work, and the Customer's continued approval shall be sought before proceeding further. The Company and the Technician shall not be held liable for any such revisions arising from the inherent complexity or condition of the appliance.

6. SPARE PARTS AND WARRANTIES

6.1 Spare parts utilised during the course of repair, servicing, maintenance and installation or servicing may, depending upon availability and prior Customer approval, include original manufacturer parts, OEM-compatible parts, refurbished parts, or third-party compatible parts. The Technician shall, to the extent practicable, inform the Customer of the nature and source of the parts to be used prior to their installation, and Customer approval shall be obtained accordingly.

6.2 Any warranty extended in connection with a service shall be limited strictly to the specific component repaired or the spare part replaced during the course of that service, and shall not extend to the appliance as a whole or to any other component thereof. The terms, duration, and scope of such warranty shall be as communicated to the Customer at the time of service completion.

6.3 The warranty, where applicable, shall not cover any damage, defect, or failure arising from or attributable to physical damage or impact, water ingress or moisture damage, voltage fluctuations or electrical surges, mishandling or improper use of the appliance, pest infestation or environmental factors, unauthorized repairs or tampering carried out by any person other than a Company-authorised Technician, accidental damage, misuse or negligent operation by the Customer, or software-related issues, unless expressly stated to be covered under the applicable warranty terms.

6.4 The Company does not warrant or guarantee the continuation of any original manufacturer's warranty following repair, servicing, maintenance and installation or servicing carried out through the Platform, particularly where third-party, Original Equipment Manufacturer (OEM)-compatible, or refurbished parts have been utilised. Customers are advised to verify the status of their manufacturer's warranty independently prior to availing services through the Platform.

6.5 Any warranty claim arising in connection with a service rendered through the Platform must be raised by the Customer through the Platform itself within the applicable warranty period. Claims raised after the expiry of the warranty period, or through channels other than the Platform, shall not be entertained by the Company.

7. CUSTOMER RESPONSIBILITIES

7.1 The Customer shall provide accurate and complete details regarding the appliance and the nature of the issue while placing the service request. The Customer shall ensure safe, unhindered, and lawful access to the service premises and shall provide necessary electricity, water supply, internet connectivity, or other utilities required for diagnosis or repair services. The Customer is advised to remove and safeguard all cash, jewellery, documents, portable valuables, confidential items, and other personal belongings from the work area prior to commencement of the service. The Customer shall cooperate with the Technician during inspection and repair activities and provide all reasonable assistance required for proper execution of the service. The Company and the Technician shall not be responsible or liable for any allegation, claim, or dispute relating to missing items, theft, or loss of valuables allegedly occurring at the Customer’s premises

2. The Customer shall not:

1. behave abusively or violently;

2. discriminate against Technicians;

3. record Technicians without consent in prohibited areas;

4. engage Technicians directly outside the Platform to circumvent service fees.

7.3 The Customer shall remain solely responsible for:

     (a) data backups from electronic devices;

2. safeguarding confidential information;

3. removing passwords or locks where required for repair, servicing, maintenance and installation.

7.4 The Company shall not be liable or responsible for any loss of data, software corruption, operating system failure, account logout, password loss, cloud synchronization errors, backup failure, or any loss of digital information arising before, during, or after the repair, servicing, maintenance and installation or servicing process. Customers are solely responsible for taking complete backups of all data, files, accounts, passwords, applications, and digital content prior to handing over the appliance for inspection or repair. Further, the Company and the Technician shall not be liable for any allegation, claim, or dispute relating to theft, missing items, or loss of personal belongings at the Customer’s premises.

8. PRICING AND PAYMENTS

8.1 All prices and service charges displayed on the Platform are indicative in nature and shall remain subject to revision upon physical inspection of the appliance by the assigned Technician. The final charges payable by the Customer may vary from the estimates provided at the time of booking.

8.2 The final invoice raised upon completion of a service may comprise one or more of the following components, as applicable: inspection fees, labour charges, costs of spare parts and consumables, applicable taxes and statutory levies, transportation and conveyance charges, emergency or priority service charges, and platform convenience fees. The Customer shall be liable to pay all such charges as reflected in the final invoice issued by the Company or the Technician upon completion of the service.

8.3 The Customer may discharge their payment obligations through any of the following modes made available on the Platform from time to time, including but not limited to Unified Payments Interface (UPI), debit cards, credit cards, digital wallets, net banking, or cash, where expressly permitted and applicable.

8.4 All digital payments facilitated through the Platform are processed by third-party payment gateway service providers. By proceeding with a transaction, the Customer acknowledges and consents to the processing of their payment information through such third-party systems, subject to the terms and privacy policies of the respective payment gateway providers.

8.5 The Company shall not be held liable or responsible for any failed, declined, delayed, or erroneous transactions, banking or payment gateway downtimes, technical failures, or any unauthorized transactions arising out of or in connection with the use of third-party payment infrastructure. The Customer is advised to exercise due caution and report any discrepancies to the relevant bank or payment service provider without undue delay.

8.6 The Customer hereby expressly authorizes the Platform to collect, receive, and process payments on behalf of the Technician for services rendered. Such collection shall be deemed valid discharge of the Customer's payment obligation to the Technician for the services availed through the Platform.

9. CANCELLATION AND RESCHEDULING POLICY

9.1 Customer-Initiated Cancellation: 

Customers may cancel a service request at any time through the Techlair platform.

(i) No cancellation charges shall be applicable if the cancellation is made at least two (2) hours prior to the scheduled service time.

(ii) A cancellation fee may be imposed if the cancellation is made within two (2) hours of the scheduled service time or after the assigned service partner has commenced travel towards the customer’s service location.

9.2 Service Partner Arrival and Customer Unavailability:

(i) In the event the assigned service partner reaches the service location and the customer is unavailable, unreachable, or declines to avail the service without a valid reason, Techlair reserves the right to levy a cancellation fee, convenience fee, or such other applicable charges as may be determined by the platform.

9.3 Rescheduling Requests:

(i) Customers may request rescheduling of a booked service, subject to the availability of service partners and applicable scheduling conditions on the Techlair platform.

(ii) Techlair does not guarantee the availability or assignment of the same service partner for any rescheduled appointment.

9.4 Service Partner or Techlair Cancellation:

(i) In the event a service request is cancelled by Techlair or the assigned service partner due to operational reasons, non-availability of service partners, safety concerns, force majeure events, technical issues, or any other unforeseen circumstances, any advance payment received for the affected service shall be refunded in accordance with Techlair’s applicable refund policy.

9.5 Refund of Advance Payments:

(i) Any eligible refund shall be processed to the original mode of payment or credited to the Techlair wallet, as applicable, within 7 (seven) to 10 (ten) business days from the date of approval of such refund.

(ii) Techlair reserves the right to deduct applicable payment gateway charges, taxes, convenience fees, or other third-party charges, wherever applicable and permissible under applicable law.

9.6 Repeated Cancellations:

(i) Techlair reserves the right to restrict, suspend, or terminate a user’s access to the platform in cases of repeated cancellation of service requests, misuse or abuse of promotional offers, fraudulent activities, or any conduct deemed harmful to the platform, service partners, or other users.

10. LIMITATION OF LIABILITY

10.1 The Platform and all services facilitated through it are provided on an "as is" and "as available" basis, without any express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or uninterrupted availability. The Company makes no representations or guarantees regarding the outcome, quality, or results of any service availed through the Platform.

10.2 To the maximum extent permitted under applicable law, the Company shall not be liable whether in contract, tort, negligence, strict liability, or any other legal or equitable theory for any indirect, incidental, special, punitive, or consequential losses or damages of any nature whatsoever, including but not limited to loss of profits or revenue, business interruption, loss or corruption of data, emotional distress or mental anguish, failure or further deterioration of the appliance following service, voidance of any original manufacturer's warranty arising from repair, servicing, maintenance and installation work, or any act, omission, negligence, misconduct, or default on the part of any Technician, whether or not the Company had been advised of the possibility of such damages.

10.3 Notwithstanding anything contained elsewhere in these Terms, the aggregate liability of the Company to the Customer under any circumstances, and for any cause whatsoever, shall not exceed the total amount actually paid by the Customer for the specific service in respect of which the dispute or claim has arisen. This limitation shall apply to the fullest extent permitted by applicable law and shall survive the termination or expiry of these Terms.

10.4 The Company shall not be held liable for any delay, disruption, non-performance, or failure in the delivery of services arising from causes beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, acts of God, strikes or industrial action, internet or telecommunications failures, government orders or regulatory restrictions, pandemics or public health emergencies, power outages, or any other force majeure event. In such circumstances, the Company's obligations shall be suspended for the duration of the event, and the Company shall not be deemed to be in breach of these Terms.

11. TECHNICIAN LIABILITY DISCLAIMER

11.1 The Customer expressly acknowledges and agrees that all Technicians operating through or listed on the Platform are independent third-party service providers and do not constitute employees, agents, partners, joint venturers, or representatives of the Company in any manner whatsoever. The relationship between the Company and any Technician is that of an independent contractor, and nothing in these Terms or any service arrangement shall be construed to create any employment, agency, or fiduciary relationship between them.

11.2 In light of the foregoing, the Company shall not be directly or vicariously liable for any act, omission, negligence, misconduct, or default on the part of any Technician, including but not limited to negligent or substandard repair, servicing, maintenance and installation work, professional misconduct or inappropriate behaviour, incomplete, defective, or unsatisfactory service, any damage caused to the Customer's property, appliance, or premises during or after the service, allegations of theft, misappropriation, or mishandling of the Customer's belongings, any bodily injury, personal harm, or safety incidents arising during the course of service, or any dispute, disagreement, or claim arising between the Customer and the Technician in connection with the services rendered.

11.3 Notwithstanding the above, the Company may, entirely at its own discretion and as a goodwill gesture, offer assistance in facilitating resolution of disputes arising between a Customer and a Technician. Such assistance shall be voluntary in nature and shall not be construed as an admission of liability, an obligation to adjudicate, or a waiver of any rights available to the Company under these Terms or applicable law. The Company reserves the right to withdraw such assistance at any time without assigning reasons therefor.

12. CUSTOMER CONDUCT

12.1 All Customers are expected to conduct themselves in a lawful, respectful, and responsible manner while using the Platform and during any interaction with Technicians, Company representatives, or other users. In furtherance thereof, Customers shall not, at any time, engage in or carry out any of the following: use of abusive, offensive, threatening, defamatory, or otherwise inappropriate language or behaviour towards any Technician, Company representative, or third party; intimidation, coercion, harassment, or threatening of any Technician or Company personnel in connection with services availed or disputed through the Platform; engagement in any unlawful, fraudulent, or criminal conduct, whether in connection with the Platform or during the course of service delivery; posting, publishing, or circulating false, misleading, or defamatory reviews, ratings, or statements regarding any Technician or the Company; filing or submitting fabricated, exaggerated, or knowingly false complaints or claims through the Platform or any external forum; or misusing, manipulating, or exploiting the Platform, its features, reward systems, or grievance mechanisms for any unauthorized or unlawful purpose.

12.2 The Company reserves the right to take appropriate action against any Customer found to be in violation of the conduct standards set forth herein, including but not limited to the immediate suspension or permanent termination of the Customer's account, removal of offending content or reviews, forfeiture of any accrued reward points or benefits, and initiation of civil or criminal legal proceedings as may be warranted under applicable law. Such action may be taken at the sole discretion of the Company without prior notice and without prejudice to any other rights or remedies available to the Company.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights relating to the Platform, including its trademarks, logos, software, content, designs, databases, and related materials, shall remain the sole and exclusive property of the Company.

13.2 Users shall not copy, reverse engineer, scrape, distribute, or commercially exploit Platform content without written consent.

14. PRIVACY AND DATA PROTECTION

14.1 The Company may collect, store, process, transfer, and share personal information including name, contact details, location, device information, transaction details, chat or call records, and service history with affiliates, vendors, payment gateways, service providers, and Technicians for operational, legal, security, analytics, marketing, and service-related purposes in accordance with the Privacy Policy and applicable laws.

14.2 The Customer hereby consents to receive OTPs, calls, SMS, WhatsApp messages, service notifications, and promotional or marketing communications from the Company in connection with the Platform and services.

14.3 The Company may share limited customer information with assigned Technicians solely for service fulfillment, support, verification, payment processing, and dispute resolution purposes.

14.4 The Company may disclose or share information where required under applicable law, court order, governmental authority, regulatory requirement, or lawful investigation.

14.5 While the Company adopts reasonable security measures including encryption and access controls, the User acknowledges that internet-based transmission and electronic storage may not be fully secure, and the Company shall not be liable for any unauthorized access, hacking, cyber-attack, data breach, data loss, identity theft, misuse of information, or consequential damages arising due to third-party systems, technical failures, or user negligence. Users shall remain solely responsible for maintaining confidentiality of their login credentials, passwords, and account access.

15. REVIEWS AND FEEDBACK

15.1 Customers may provide ratings and reviews.

15.2 Users shall ensure that reviews, comments, or feedback posted on the Platform do not contain defamatory statements, abusive language, false allegations, misleading information, or any unlawful or objectionable material

15.3 The Company reserves the right to remove reviews at its discretion.

16. TERMINATION

16.1 The Company reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate a Customer's access to the Platform at any time and without prior notice, in the event of any actual or suspected violation of these Terms or any applicable policy, or upon occurrence of any conduct deemed harmful, unlawful, or prejudicial to the interests of the Platform, its users, or Technicians.

16.2 Termination of a Customer's access to the Platform, for whatever reason, shall not extinguish or affect any rights, liabilities, payment obligations, or claims that have accrued prior to the date of such termination. All provisions of these Terms that by their nature are intended to survive termination shall continue to remain in full force and effect accordingly.

17. INDEMNITY

17.1 The Customer agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, and agents from and against any and all claims, losses, damages, liabilities, penalties, and legal costs arising out of or in connection with the Customer's misuse of the Platform; violation of any applicable law or regulation; breach of any provision of these Terms or supplementary policies; any dispute arising between the Customer and a Technician; or any damage, loss, or injury caused to property or persons at the service location attributable to the Customer's acts or omissions.

17.2 This indemnity obligation shall survive the termination or expiry of these Terms.

18. MISCELLANEOUS

18.1 Modifications to Terms and Services The Company reserves the right to modify, update, or revise these Terms and any services offered through the Platform at any time without prior notice. Continued use of the Platform following any such modification shall constitute the Customer's unconditional acceptance of the revised Terms.

18.2 Platform Changes The Company may, at its sole discretion and without prior notice, add, suspend, discontinue, or modify any feature, functionality, or service available on the Platform. The Company shall not be liable to any Customer or third party for any loss or inconvenience arising from such changes.

18.3 Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect without being affected or invalidated thereby.

18.4 Assignment Customers shall not transfer, assign, or delegate their rights, obligations, or accounts under these Terms to any third party without the prior written consent of the Company. The Company may, however, freely assign or transfer its rights and obligations under these Terms to any affiliate, successor, acquirer, or third party without restriction or notice.

18.5 Notices and Communications All legal notices, complaints, grievances, or formal communications intended for the Company shall be directed to the email address or contact details designated by the Company for such correspondence. Communications shall be deemed received upon acknowledgment by the Company.

18.6 No Third-Party Beneficiaries These Terms are entered into solely between the Company and the Customer. No third party shall have any right, entitlement, or standing to enforce any provision of these Terms or derive any benefit therefrom.

18.7 Force Majeure The Company shall not be held liable for any delay, disruption, or failure in performance of its obligations arising from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, acts of God, strikes or industrial disputes, internet or telecommunications failures, acts of war, riots, civil unrest, governmental orders or regulatory actions, pandemics, or any other force majeure event. The Company's obligations shall stand suspended for the duration of such event without constituting a breach of these Terms.

19. ELIGIBLE REWARD POINTS TERMS:

19.1 Credit of Reward Points Reward points shall be credited to a Customer's account solely upon the successful completion of an eligible service booked through the Platform and upon confirmed receipt of full payment by the Company. No reward points shall be credited in respect of incomplete, cancelled, or refunded transactions.

19.2 Earning of Reward Points Reward points may be earned on select appliance repair, installation, and maintenance services, spare parts purchases, promotional campaigns, referral programs, and such other services or activities as the Company may designate as eligible from time to time at its sole discretion.

19.3 Nature of Reward Points Reward points carry no monetary or cash value and shall not be transferable, refundable, exchangeable, or redeemable for cash under any circumstances, unless expressly permitted by the Company in writing. Reward points are personal to the Customer's account and may not be gifted, sold, or assigned to any third party.

19.4 Redemption Conditions Redemption of reward points shall be subject to applicable minimum usage thresholds, validity periods, service availability, promotional conditions, and such other terms and policies as may be prescribed by the Company from time to time. The Company reserves the right to prescribe, vary, or withdraw redemption conditions without prior notice.

19.5 Company's Discretion The Company retains sole and absolute discretion to determine and revise the eligibility criteria, method of calculation, redemption value, expiry conditions, and grounds for suspension, cancellation, or forfeiture of reward points. The Customer shall have no vested right in any reward points credited to their account.

19.6 Expiry and Forfeiture Reward points shall expire automatically upon the lapse of the prescribed validity period. Further, reward points may be suspended, cancelled, or forfeited without notice in the event of account suspension or termination, detection of fraudulent activity or misuse of the Platform, cancellation of eligible services, refund claims, chargebacks, or any violation of the Company's policies or these Terms.

19.7 Modification or Discontinuation The Company reserves the right to modify, suspend, discontinue, or wholly withdraw the reward points program, or any benefits associated therewith, at any time and without prior notice or liability to the Customer. Continued participation in the program shall constitute acceptance of any such modifications.

19.8 Dispute Resolution In the event of any dispute, disagreement, or discrepancy arising in connection with the reward points program, including matters relating to crediting, redemption, expiry, or forfeiture, the decision of the Company shall be final, conclusive, and binding on the Customer. No appeal or claim shall lie against such decision.

20. ACCEPTANCE

By accessing, registering on, or using the Platform in any manner whatsoever, the Customer unconditionally confirms that they have read, understood, and voluntarily agree to be legally bound by these Terms and Conditions, along with all supplementary policies issued by the Company from time to time. Customers who do not agree to these Terms are advised to immediately discontinue their use of the Platform.

21. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

21.1 These Terms shall be governed by, construed, and interpreted in accordance with the laws of India. Subject to the other provisions of this clause, the courts in New Delhi shall have exclusive jurisdiction in respect of any disputes, claims, or matters arising out of or relating to these Terms or the use of the Services.

21.2 Any controversy, dispute, claim, or difference arising out of or in connection with these Terms shall be referred to and resolved through arbitration conducted in New Delhi in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time, which shall be deemed to be incorporated herein by reference.

The arbitral tribunal shall consist of one (1) sole arbitrator appointed by Techlair, and such appointment shall be deemed to have been made with the mutual consent of the parties. The language of the arbitration proceedings shall be English.

The parties agree to maintain strict confidentiality with respect to the arbitration proceedings, including all documents, materials, and information exchanged therein, and shall not disclose the same to any third party except on a need-to-know basis, to legal or professional advisors, or where disclosure is required by applicable law.

The award and decision of the arbitrator shall be final and binding upon the parties. Each party shall bear its own costs and expenses in connection with the arbitration proceedings, unless otherwise determined by the arbitrator.

21.3 The parties shall first endeavor to resolve any dispute, controversy, or claim amicably through mutual discussions and negotiations before initiating any legal proceedings, including proceedings before courts, consumer forums, arbitration tribunals, or any other judicial or quasi-judicial authority.

22. GRIEVANCE OFFICER

If you have any questions regarding this Policy, the operation of the Platform, appliance repair, maintenance, installation and servicing procedures, or the manner in which we collect, process, store, or handle your personal data, you may contact us with your queries, complaints, feedback, or grievances at [EMAIL ID]. You may also contact our designated Grievance Officer at the contact details provided below.

Name:
Email:
Phone:
Address: 

23. CONTACT

For support or legal communication:

TECHLAIR INDIA PRIVATE LIMITED
Email: customer.care@techlair.co.in
Website: www.techlair.co.in
Customer Support: 7896024690